How do online Care Courses work?

We often get the ques­tion, “How do your online Care Cours­es work?” from our stu­dents. If you have access to the Inter­net, our online for­mat can be the best way for you to take our cours­es. If you need to get your course done fast to meet a dead­line, it’s the fastest way.

How our online courses work

As soon as you order an online course, you will receive a few emails from Care Cours­es. Make sure you pro­vide an up-to-date email address! The first email will be a receipt of the order you just placed. The fol­low­ing email(s) will con­tain Enroll­ment Code(s) for your course(s) – which is to say, you will get a sep­a­rate enroll­ment code for every course you order. You can also get an Enroll­ment Code from some­one else; if your cen­ter direc­tor or a friend/relative buys the course, they can just give it to you.

Once you receive your Enroll­ment Code, log in to your account at and acti­vate your code. Once you acti­vate the Enroll­ment Code, you can access the course in the My Cours­es sec­tion of your online account. Ensure you’re logged in to your account when you acti­vate the code. If you’re logged in as some­one else, they will get cred­it for the course instead of you! If you think you’ve acti­vat­ed a code in the wrong account, call us as soon as pos­si­ble, and we’ll work togeth­er on a solution.

You can go through the sec­tions of your Online Course one at a time by click­ing the “next” but­ton at the bot­tom. If you use the “Mark My Place” but­ton to book­mark a sec­tion, you will get a prompt ask­ing if you want to return to that spot the next time you work on your course.

All cours­es have Self-Check sec­tions with a num­ber of true/false ques­tions. You must score at least 70% on each sec­tion to progress to the next part of the course.

Care Courses quizzes

At the end of each les­son, you’ll take a quiz. Select your answer to each of the mul­ti­ple choice questions.

When you’ve saved an answer for every ques­tion on a les­son quiz, a blue disk icon will appear next to the name of that les­son in the drop-down menu. If you see a yel­low disk there, you don’t have an answer saved for all the ques­tions. Go back to the les­son quiz, ensure you’ve answered all the ques­tions, and click “Save Progress” to record them.

Once you are fin­ished with all the les­son quizzes, a green but­ton that reads “Sub­mit for Grad­ing” will appear at the bot­tom of the page. Click that, and for most quizzes, grades are pro­vid­ed right away. Those cours­es that have writ­ten assign­ments will take a cou­ple of days to be grad­ed by our staff. You will be noti­fied by email as soon as your course has been graded.

You can check the sta­tus of your course by log­ging in to your account and click­ing the “My Cours­es” tab. If you see “In Progress” under “Course Sta­tus,” then the sys­tem thinks you’re not fin­ished yet. Click on the course title to open it up and check to see if any of your les­son quizzes have yel­low disks like we described ear­li­er. If you see “Sub­mit­ted for Grad­ing,” that means we’re work­ing on grad­ing your writ­ten activ­i­ties and will be done with them soon.

If you score a 70% or high­er on each les­son, you will see a cer­tifi­cate of com­ple­tion in your account. Click “View Cer­tifi­cate’ in the My Cours­es area of your account to view your cer­tifi­cate. Watch this video to learn how to access your cer­tifi­cate.

Other things to know about online Care Courses

  • With Online Cours­es you can print out the course pages (but not the quizzes) from a PDF file of the course. Click the Doc­u­ments but­ton and look for a file with the same name as the title of your course. If the file does not open, your com­put­er may need Adobe Read­er (down­load it here).
  • You can do the course at your own pace.

Care Courses Support

Please let us know how we can be of addi­tion­al assis­tance! Call us: 1–800-685‑7610, Mon­day through Fri­day, 9–5 ET, or email us days, evenings and week­ends: We’re here to help!

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